Privacy Policy

1. About Us

Batlow Fruit Company Pty Ltd is a producer of horticulture products that promotes their products to consumers and organise marketing activities and communications to those who have consented to be contacted.

We understand the importance of protecting the privacy of an individual’s personal information. This statement sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us and the way we collect, hold, use and disclose your personal information.

In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the 13 Australian Privacy Principles in the Privacy Act. This Privacy Policy may be updated from time to time.

2. What kind of personal information do we collect and why?

We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services or as a result of your relationship or interactions with one or more of our staff, customers and partners.

The types of personal information we collect and process includes name, contact details, identification information, records of your interactions with us, including details/history of preferences, your interests and behaviour relating to your use of our digital services, and any other information relating to you which you may provide to us.

3. How do we obtain your personal information?

We collect information from you as part of our business acceptance processes that are necessary in the course of our business or in rendering services to you. We also collect your personal information while monitoring and analysing our information technology tools and services, including our digital services such as websites and email communications sent to and from us. We may receive information about you when you provide it to us, or when you interact with us directly, including use of our digital services. We sometimes also gather or receive information about you from other sources.

4. Who do we use or disclose your personal information to?

We use your personal information to provide and improve our services to you, our customers and partners. We may also use such information to promote our services, or to manage and administer our relationship with you, our customers and our partners, for the purposes of fulfilling our legal, regulatory and risk management obligations or for recruitment purposes.

We are part of a wider business group, and any information that you provide to us may be shared with and processed by an entity in our wider network and our associated entities. Your personal information may also be disclosed to certain trusted third parties in accordance with contractual arrangements established with such parties, including our professional advisers, auditors, legal advisers and information technology service providers, and only to the extent necessary in the course of our business.

Where necessary, we may also share your personal information with regulatory authorities, governmental and law enforcement agencies, or where required to comply with legal or regulatory requirements. To the extent legally permissible, we will use reasonable efforts to notify you before we do this.

We will seek your consent prior to the disclosure of your personal information to third party marketing service providers.

The third parties to whom we disclose personal information may be located in Australia and other countries. We take steps to ensure that our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.

Other than set out in our Privacy Policy, we will not disclose your personal information without your prior consent.

5. Security of your personal information

Batlow Fruit Company Pty Ltd is committed to ensuring the security of all personal information it holds.

We have safeguards in place ensure that the personal information we hold will be protected from misuse and loss and from unauthorised access, modification and disclosure.

We will destroy or de-identify personal information in circumstances where it is no longer required for the purpose for which it was collected, unless we are otherwise required or authorised by law to retain the information.

We do not have control over information while in transit over the internet and we cannot guarantee its security during transmission over the internet. Our website may include web links to other websites. We are not responsible for and do not endorse the content of those other websites or their privacy practices. We recommend you review the privacy policies of those websites.

6. Overseas Disclosure & Third Party Websites

We may need to transfer your personal information to locations outside Australia in order to provide our services, whose laws may provide for a different standard of protection for your personal information than that provided under Australian law.

We will take reasonable steps to ensure that the overseas recipient to whom we disclose your personal information to in accordance with our Privacy Policy does not breach the Australian Privacy Principles in relation to your personal information.

This website may contain links to other websites, including the websites of our commercial partners. If you use those links to access those websites, be sure to check their privacy policy as we are not responsible for privacy policies or practices of other third parties and their websites.

7. Opting-out and Updating Personal Information

We do our best to ensure that all personal information about you that we collect, use or disclose in accordance with our Privacy Policy is accurate, complete and up-to-date. Under the Privacy Act, you have a right to access and/or seek correction of your personal information that is collected and held by us.

If at any time you would like to access or correct the personal information that we hold about you or delete your personal information from our database, you may do so by contacting us via one of the channels below. We will endeavour to resolve your query within 7 working days.

We may charge a reasonable fee to cover our costs of responding to your information requests.

If you wish to opt out of receiving direct marketing communications from us, you may do so at any time by using the “Unsubscribe” hyperlink clearly labelled at the bottom of all Batlow Fruit Company Pty Ltd mailings or by contacting us via one of the channels below.

8. How to contact us

If you wish to make a complaint, request access to or correction of personal information that Batlow Fruit Company Pty Ltd holds or if you would like to opt-out of receiving any promotional communications from us, please contact us.

By Email: [email protected]; or

By Post: Batlow Fruit Company Pty Ltd,

74 Forest Road

Batlow NSW 2730

We will respond to you to discuss any concerns within 7 working days of receipt of your e-mail or correspondence.

8. Changes to this Privacy Policy

We may change our Privacy Policy from time to time. If we do so, we will advise of any changes on

this website.

Effective date: 30 July 2018